Delivery and Returns

Delivery Charges

UK £3.95 | FREE for orders of £30 or more
Europe - £5.95 | FREE for orders of £50 or more
Rest of World - £9.95 | FREE for orders of £70 or more

If you are an International Customer your postage rates are calculated for you at the checkout stage.

Dispatch and Processing Times

We aim to dispatch all orders within 2-3 working days of receipt. Please Note: a ‘working day’ means a Monday to Friday that is not a Bank or Public Holiday. Please allow an additional day in the event of a public holiday.

Postal/Shipping Timings

As all our items are printed to order, we are unable to expedite the printing and dispatch process any sooner than the timings provided.

UK - All orders are sent via Royal Mail 1st Class Post. Delivery will normally be made within 1-2 working days from the date of dispatch to all UK mainland addresses. 

Europe - Please allow 3-5 days for delivery.

Rest of World - Please allow 10-12 working days for all international orders.

Please be aware that, in the UK under Royal Mail regulations we allow 21 days from the date of dispatch before we will investigate the non-arrival of an item. Internationally, this time is six weeks. In the unlikely event that your order arrives damaged, or you receive the wrong item, please contact us as soon as possible.

We cannot be held responsible for any delays that are out of our control.

Coronavirus Update

Currently, Royal Mail and International Carriers are experiencing delivery challenges in certain areas. This is typically causing delivery delays of up to 5 working days.

As the situation is changing daily and across each region we cannot provide more specific information.

We're doing all we can to ensure we maintain as normal a service as possible and we send you our very best wishes during this difficult period.

Returns

As all profits generated are going to thank our NHS Heroes, we are keen to minimise any extra costs such as returns, so please consider carefully before sending an item back.

However, we do want to make sure you are completely happy with your purchase and make every effort to ensure you have the correct size and colour information available to you at the time of purchase. 

However, if you are not 100% happy, we have a 14 day return policy and will accept returns for an exchange of size, colour or for a refund. Items must be returned as new, in the original packaging. Please note that Facemasks are non-returnable.

We offer free returns on any garments that are defective, but not for change of mind or exchange of size or colour. If you qualify for a free return, these costs will be reimbursed to you Please ensure you include a receipt for standard postage costs.

Returns can take up to 7 working days to process. 

Return Address

Please return the order to the address below, including a copy your order form and a brief note detailing the exchange or refund required.

Help Our NHS Heroes
Unit 4 Canbury Business Park
Elm Crescent
Kingston Upon Thames
KT2 6HJ
United Kingdom

How To Avoid Returns

1. Make sure you carefully read the size charts available on all product pages before placing your order. If for any reason you cannot locate or read the size chart, please contact us for any questions.

2. Not all monitors are the same and colours can appear differently. Things like your individual computer settings such as brightness and contrast can also effect colours so while we have made sure that the difference between the colours is accurately reflected, we can't guarantee that the colour you see on screen will be exactly the same as the real life colour. In most cases it will be the same but very occasionally the keen observer may see a slight variation. If you feel the colour is drastically different, we will do our best to help or send a replacement, however, please be aware that some slight variation is a possibility.

3. Read your confirmation email immediately and make sure all details are correct. If you notice any errors, contact us ASAP to update any details.

4. Please calculate the shipping times and allow some buffer time before making an order, especially if it is for an event, birthday or special occasion. If we dispatch on time (within 2 days) and your item does not reach you within the expected time, this unfortunately does not constitute a reason for a free return.

5. Be careful when opening your package and do not use scissors or blades as you may damage the product. We do not cover replacements for garments damaged through opening with scissor or blade punctures.